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Amex - American Express Troubleshooting and Support

Amex Troubleshooting and Support - American Express no long supports the Amex Business app, so you will have to upload receipts and input notes using the Web Browser. - Use the following link: https://www.americanexpress.com/en-us/account/login?DestPage=https%3A%2F%2Fglobal.americanexpress.com%2Fdashboard%3Fappv5%3Dfalse - To modify transactions from the previous pay period, you will have to click on "View Preview Activity". To modify transactions in the current pay period click "View A...

Mobile - Reset Network Settings on iPhone or Android. Fix WIFI, Cellular Issues

NOTE: Resetting network settings only affects your phone's connections, like Wi-Fi, mobile data, and Bluetooth. You won't lose any app data with either of these options. When should you reset network settings on Android and iPhone? Reset network settings on your phone when you frequently run into the following issues. Here are some examples: - Wi-Fi doesn't work or the Wi-Fi network name doesn't show on your phone. - Bluetooth disconnects automatically or not working. - Your phone...

Reset Office 365 / Outlook Email Password

- Navigate to https://www.office.com/?auth=2 and login using your Team Lyders email. - Click on your profile icon in the top right of the screen and then click on View Account. - - Click on Change Password - - Enter old password, then create a new password and confirm new password, then hit Submit. -

Outlook 365 - Modify an appointment, meeting, or event

1. Modify a non-recurring appointment/meeting - Open (double-click) the appointment/meeting. - Modify the desired settings/options and then click Save & Close, or for a meeting, click Send Update. Tip Drag the appointment or meeting to a different date on the calendar. You can also change the subject by clicking the text, and then typing your changes. 2. Modify a recurring appointment/meeting - Modify a single appointment/meeting within a recurring series Important: Th...

Purge Emails in Outlook / Archive Mailbox Almost Full

In Outlook 365, older emails that are not deleted and purged automatically get retained, according to our email retention policy, and stored in an online archive. To make room in your archive mailbox, delete any items you don't need, including Junk Mail or older messages, and empty your Deleted Items folder. Permanently erase messages from Outlook Once you have deleted an email, it moves to a Recoverable items store. To permanently erase all of your Deleted Items (https://go.microsoft.com...

My Laptop Won't Turn On! The screen is black.

Sometimes laptops can get stuck in hibernation mode, or low power, and they refuse to turn on. Before hitting the panic button, try these simple steps instead. - First, unplug the AC adapter and all peripherals from the machine. - Next, press and hold down the power button for 60 seconds. (this will flush out reset the power) - As an additional means, you can press and release the power button 10x. - Lastly, plug the AC adapter back in (make sure that the charging indicator lights up...

Have you tried turning it off and on again?

- A lot of computer issues can be solved by restarting the application or even restarting the computer (or power cycling the device, such as a printer). - If it's a Web Browser giving you issue, be sure to close ALL browser windows. Also check out this article for instructions on clearing your browser cache: https://teamlyders.ladesk.com/163578-How-to-Clear-Browser-Cache - Shutting down the computer and leaving it off for 30-60 seconds will help clear out all the cache in the machine. Gi...

How do I view HEIC images on my computer?

HEIC is Apple’s proprietary version of the HEIF or High-Efficiency Image File format. This newer file format is intended to be a better way to save your pictures, making your images smaller in terms of data while retaining high quality. Is HEIC better than JPG? Yes, HEIC is better than JPG in many ways — specifically, in its ability to compress pictures into a small file size without losing image quality. The sticking point is the issue of what apps and devices also support HEIC. While more...

Team Lyders Username or Password Reset

Team Lyders Account Recoveries and Password resets You can follow the steps on this page to reset your account credentials: https://teamlyders.co/login/recover 📞 If you need additional help signing in, you can contact web support - Call Web Support directly at: (248) 446-0100 (https://www.google.com/search?q=sundance&rlz=1C1ONGR_enUS978US978&oq=sundance&aqs=chrome.0.69i59j35i39j69i60l3j69i65j69i60l2.1169j0j7&sourceid=chrome&ie=UTF-8&tbs=lf:1,lf_ui:2&tbm=lcl&sxsrf=AOaemvLTK7DRpOT7op7Jtaq38...

Casting in Windows 11 (connect to a wireless display)

- To connect to a Wireless Display/Cast in Windows 11, you can simply click the Win key + K - Alternatively, you may want to add it to your Quick Settings in the System Tray, to closer resemble the Windows 10 Method. How to Add Cast to your Quick Settings in the System Tray - Click on the Network Icon in the System Tray to access your Quick Settings (NOTE: the network icon may look like the icon pictured or the wireless symbol , depending on your network connection). Next, click the...

How to Clear Browser Cache

Google Chrome - Click the Tools menu (three dotted lines in the upper-right corner). - Select History. - Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data. - If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect. Mic...

Installing IE Tab in Chrome Instructions

Installing IE Tab in Chrome Instructions

Accessing DVR Cameras in Windows 11 using Microsoft Edge

NOTE: PLEASE DO NOT UPDATE TO WINDOWS 11. This guide is intended for users who are already using Windows 11. As it is a brand new OS (Operating System), we want to ensure that all of our systems are stable and supported before performing a full migration. We will keep you apprised on future updates. Microsoft may prompt you to update to Windows 11. Please decline their offers until further notice. Step 1 - Open Microsoft Edge. Step 2 - Click the "Settings and More" button located at the up...

IT Support Contact Sheet

Team Lyders Helpdesk Questions regarding IT, Web, the Team Lyders site, Payroll, HR or Onboarding can be submitted using our Helpdesk link @ https://teamlyders.ladesk.com Team Lyders IT Support Email IT.Support@teamlyders.com (mailto:IT.Support@teamlyders.com) Team Lyders Store Ticketing System (Field and Maintenance Requests) https://teamlyders.co (choose Field Tickets from the app list upon login) Xformity Login/Account Issues xformitysupport@altametrics.com (mailto:xformitysupport@alt...

IT Hardware Requests

To Submit a Hardware Request (Laptop, Work Phone, Tablet, Printer or Other Computer Accessories): - First, navigate to https://teamlyders.ladesk.com/ and click on "Submit Ticket" at the top of the page. - Choose "IT Hardware Request" in the dropdown. - Complete the Form and then click "Send". For any further questions, please email IT.Support@teamlyders.com

I forgot my User ID or Password for Xformity

- Navigate to https://sundance.xformity.com/ - Click the "Forgot your userid or password?" link located beneath the login and password fields. - You will be prompted to enter your email address and optional last name. Be sure to enter the email registered to your Xformity account. Then click the "Send Password reset link" button, and a temporary password reset will be sent to the email on file. - For further Xformity login support, or if you are unable to reset your pas...